Privacy Policy

The data controller is:

Milica Pajković – Four Little Birds

Email: support@fourlittlebirdsrecovery.com

Alternative contact: mili.recovery.counseling@email.com

When you contact Four Little Birds or register for a service through the website, we may collect information that you voluntarily provide, including:

• name and surname;
• email address;
• telephone number;
• information submitted through contact or registration forms;
• information necessary to respond to your request or organise participation in a service.

Because Four Little Birds provides addiction recovery counseling and support, information that you voluntarily include in a message or registration form may contain data concerning your health or other information classified as a special category of personal data under Article 9 GDPR.

Please provide only information that is relevant to your request.

Personal data are processed only when necessary to:

• respond to enquiries;
• arrange free consultations;
• manage registrations for individual or group services;
• communicate practical information related to requested services;
• manage participation in Four Little Birds services;
• comply with applicable legal obligations.

Data collected through these forms are not used for newsletters or unsolicited promotional communications.

Depending on the nature of the request, personal data may be processed because it is necessary to take steps at your request before entering into a service relationship, to provide a service you have requested, to comply with applicable legal obligations, or on the basis of your consent where required.

Where you voluntarily provide information falling within special categories of personal data, including information concerning health, such information will be processed only where an appropriate legal basis under Article 9 GDPR applies, including explicit consent where applicable.

Personal data are processed only for the purposes described above and with appropriate organisational and technical measures intended to protect them against unauthorised access, disclosure, alteration or loss.

Four Little Birds does not sell personal data.

Some technical services used by the website may process limited personal data on behalf of Four Little Birds where necessary to provide their services.

These may include services used for:

• website hosting and operation;
• appointment scheduling;
• online forms;
• email communication;
• online meetings.

Where external providers process personal data, their processing is also subject to their respective privacy terms and applicable data-protection requirements.

Some service providers may process data outside the European Economic Area.

Where this occurs, appropriate safeguards required by the GDPR will be relied upon where applicable, such as adequacy decisions or Standard Contractual Clauses.

Personal data are kept only for as long as necessary for the purpose for which they were collected and for any additional period required by applicable legal obligations.

Information submitted only for an initial enquiry that does not lead to an ongoing service relationship will not be retained longer than reasonably necessary to manage that enquiry.

Under the GDPR, where applicable, you may request:

• access to your personal data;
• correction of inaccurate data;
• deletion of your data;
• restriction of processing;
• data portability;
• objection to certain processing;
• withdrawal of consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Requests regarding personal data can be sent to: support@fourlittlebirdsrecovery.com

You also have the right to lodge a complaint with the competent data-protection supervisory authority.

For users in Italy, the supervisory authority is the Garante per la protezione dei dati personali.

The website may use technologies that are technically necessary for its operation.

If technologies requiring user consent are introduced in the future, the website and this Privacy Policy must be updated accordingly and an appropriate consent mechanism must be implemented where required.

The website may contain links to external services used for scheduling, registration, communication or other functions.

When you leave the Four Little Birds website and use an external service, the processing of data by that service is also governed by the provider's own privacy policy.

This Privacy Policy may be updated if the website, services, data-processing practices or applicable legal requirements change.

The current version will always be made available on the Four Little Birds website.